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Returns

For HON furniture returns call Office Max Customer Service at 877-226-6189 to get an Authorization to Return (ATR) Number. Have your UC order number and the eight digit Office Max Invoice Number that is printed on the box label handy.

Products in their original manufacturer packaging can be returned within 60 days for credit.

Repackage the returned items and a copy of the packing slip in the shipping carton, seal the carton, and clearly write the ATR on the outside. Do not mark on the individual items. Leave the carton at the original delivery location for pick-up.

For Steelcase furniture returns contact the Furniture Program and include your UC order number in the e-mail.

The Steelcase contract provides for a Return to Vendor (RTV) program that allows UCD customers to return unused and unwanted products for a 35% restock fee if returned within 30 days of delivery. Restock fees are charged to the ordering department, so it's important to double-check your purchase selections before placing your order. In order to expedite the return process, be sure to keep the original packaging materials and boxes.